I'm on a journey to close my account. I have never been to an actual branch but for some reason this is my home branch. My journey started at another branch who told me I had to come to this branch to close my account. Took the time out of my day to go all the way to this branch and oh no no sir you have to call to close your account and then you have to come back here! What a joke of a financial institution! Very hopeful that the digital banks put all of these legacy banks out of business someday
Mike Nel
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October 17, 2025
They can see a line up and they will be like “ oh they can wait “ while they run around and hide in the back this case pop sucks it’s always this slow and when you ask why it’s so slow we get the excuse sorry we didn’t realize
farzaneh nassiri
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March 07, 2025
Excellent service. All were super nice and helpful. I hope desjardins asks for my feedback :) 5 years of great service 👍
Jonathan Bouchard
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February 17, 2022
I'm sad to have to write this, but I rarely seen such a bad customer experience. Every time we want to talk to our financial advisor, they get us a new person. They get mixed up with meetings schedules. Two times in a row I got a last minute call from them to cancel / postpone because X or Y is not available at the timeslot *they* gave me.
I don't understand how it is possible for banking institution that is managing the money of a vast majority of people in the province to lack organization like this. It's scary. Please do better.
Quinn Barnes
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December 11, 2024
Update: Do not get a mortgage with Desjardins. They’re more expensive than all other banks.
Waiting 11 days now for a reply to an email about my mortgage. Laughably bad on Desjardins' part.
Opened a joint account with my wife after we moved to Verdun. I was already a Desjardins customer. The employee who opened the account and credit card for my wife didn't make the full address change. The credit card was sent to our old address. They rectified it after we called to get it all sorted out. Not very apologetic for their mistakes.
Honestly, almost impressively incompetent. Wanted to open a line of credit and they couldn’t have less interest in helping me. Call lasted 3 minutes, but had to be booked 2 days in advance. It’s sad that whoever manages this branch can’t get their employees to provide bare minimum service.
I had my mortgage with Desjardins until the end of 2023 and this is a good example of why I switched to a different bank.
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I'm on a journey to close my account. I have never been to an actual branch but for some reason this is my home branch. My journey started at another branch who told me I had to come to this branch to close my account. Took the time out of my day to go all the way to this branch and oh no no sir you have to call to close your account and then you have to come back here! What a joke of a financial institution! Very hopeful that the digital banks put all of these legacy banks out of business someday
They can see a line up and they will be like “ oh they can wait “ while they run around and hide in the back this case pop sucks it’s always this slow and when you ask why it’s so slow we get the excuse sorry we didn’t realize
Excellent service. All were super nice and helpful. I hope desjardins asks for my feedback :) 5 years of great service 👍
I'm sad to have to write this, but I rarely seen such a bad customer experience. Every time we want to talk to our financial advisor, they get us a new person. They get mixed up with meetings schedules. Two times in a row I got a last minute call from them to cancel / postpone because X or Y is not available at the timeslot *they* gave me. I don't understand how it is possible for banking institution that is managing the money of a vast majority of people in the province to lack organization like this. It's scary. Please do better.
Update: Do not get a mortgage with Desjardins. They’re more expensive than all other banks. Waiting 11 days now for a reply to an email about my mortgage. Laughably bad on Desjardins' part. Opened a joint account with my wife after we moved to Verdun. I was already a Desjardins customer. The employee who opened the account and credit card for my wife didn't make the full address change. The credit card was sent to our old address. They rectified it after we called to get it all sorted out. Not very apologetic for their mistakes. Honestly, almost impressively incompetent. Wanted to open a line of credit and they couldn’t have less interest in helping me. Call lasted 3 minutes, but had to be booked 2 days in advance. It’s sad that whoever manages this branch can’t get their employees to provide bare minimum service. I had my mortgage with Desjardins until the end of 2023 and this is a good example of why I switched to a different bank.