Been a member for over 20 ans. This is the branch with the shittiest and slowest customer service ever. 4 people working behind the counter, 1 at the front desk and 1 walking around with his iPad. Total of 6 workers doing everything from sipping on their coffee to chatting with each others instead of serving the 10 members waiting. Waited over 30mins, not one customer got called. Go to a different branch.
Gabriella Montinat
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March 28, 2025
Nice person, he's really fun
Sohaib is the one who received me, he's really professional
Danny Harrison
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July 28, 2023
I would rather go to the dentist and have my mouth worked on than come here as a customer. The experience has been consistent with all interactions in all branches and telephone services. Just horrible. A mortgage broker brought me here because of agressive products, guaranteed at my first renewal I am leaving. I’d rather pay more interest than deal with them.
Biagio Collura
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April 17, 2025
Great customer service from Sohaib
Maddie Splendid
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August 22, 2019
If I could rate it zero I would. You can't get an English speaking Rep no matter how hard you try. Not to mention they keep withdrawing extra money from your account no matter how many times you advise them they are doing it. They are simply negligent, very unprofessional and do not keep up with your file or when changes occur the changes would be made efficiently and properly. Stay clear from this branch.
Been a member for over 20 ans. This is the branch with the shittiest and slowest customer service ever. 4 people working behind the counter, 1 at the front desk and 1 walking around with his iPad. Total of 6 workers doing everything from sipping on their coffee to chatting with each others instead of serving the 10 members waiting. Waited over 30mins, not one customer got called. Go to a different branch.
Nice person, he's really fun Sohaib is the one who received me, he's really professional
I would rather go to the dentist and have my mouth worked on than come here as a customer. The experience has been consistent with all interactions in all branches and telephone services. Just horrible. A mortgage broker brought me here because of agressive products, guaranteed at my first renewal I am leaving. I’d rather pay more interest than deal with them.
Great customer service from Sohaib
If I could rate it zero I would. You can't get an English speaking Rep no matter how hard you try. Not to mention they keep withdrawing extra money from your account no matter how many times you advise them they are doing it. They are simply negligent, very unprofessional and do not keep up with your file or when changes occur the changes would be made efficiently and properly. Stay clear from this branch.