This is the worst customer service ever. There are no words to qualify how terrible they are. I have been trying to close an account for weeks now, and customer service keeps transferring the call which puts me on hold for about 1 hour, just to have the line get disconnected after waiting for absolutely nothing. Can’t reach the branch either, they just don’t answer. I don’t recommend this bank or their service.
Mihai A
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April 29, 2022
Like so many others have said, the customer service is absolutely abysmal. Trying to reach anyone at the branch for weeks with no success. No answered phone lines, no returned calls. I do not recommend this bank or this branch to anyone and I have been a client for 20 years.
Tom Romita
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December 18, 2024
No return phone calls, impossible to get thru......
Piero Tiscione
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April 24, 2020
Worst bank I have ever seen.
Unexplainable bad service
Cassandra Quirion Belisle
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September 24, 2019
I would like to express my dissatisfaction with the customer service at this branch. I called twice regarding a problem, and they were unable to answer me because all the agents were busy. I was told twice that I would be called back, but 1 week later or more, no one has contacted me. Bravo! We are still paying administration fees, but we are not able to receive customer service.
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1899 Bd René-Laennec, Laval, QC H7M 5E2, Canada
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This is the worst customer service ever. There are no words to qualify how terrible they are. I have been trying to close an account for weeks now, and customer service keeps transferring the call which puts me on hold for about 1 hour, just to have the line get disconnected after waiting for absolutely nothing. Can’t reach the branch either, they just don’t answer. I don’t recommend this bank or their service.
Like so many others have said, the customer service is absolutely abysmal. Trying to reach anyone at the branch for weeks with no success. No answered phone lines, no returned calls. I do not recommend this bank or this branch to anyone and I have been a client for 20 years.
No return phone calls, impossible to get thru......
Worst bank I have ever seen. Unexplainable bad service
I would like to express my dissatisfaction with the customer service at this branch. I called twice regarding a problem, and they were unable to answer me because all the agents were busy. I was told twice that I would be called back, but 1 week later or more, no one has contacted me. Bravo! We are still paying administration fees, but we are not able to receive customer service.