They d’ont deserve a star if you ask me. I went and deposited money at the ATM, the machine stopped while making the deposit and kept my money, i told to s lady there, Helen, she couldnt help me but fill a form of investigation, only to let me know that the investigation will take up to a month, still up to now i dont have my money im still waiting, i even cried. RBC is so bad in customer service, they pretend to help you but let you in a circle of unresolved problems.
Ashwin Jadhav
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October 03, 2023
This is one of the worst RBC branches in the Greater Montreal area (GMA). The manager is not only incompetent, but also makes her own rules as she sees fit and blames it on "RBC policies". The staff also use sentences like "you should have been more responsible with your money to begin with". This area caters to some of the highest net worth individuals in the GMA and also has the most retirees per capita. It deserves a better RBC staff and management.
Igor Sotelo
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April 08, 2017
Generally okay, but they close early the Saturdays. It's been twice that I were 2-3 min before 4 pm to find the office already closed, which is irritating because there's no other branch open after that or Sunday and have to wait will Monday when I have to work too.
One would expect a bank to close at the exact hour?
ComicBook Guy
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August 24, 2021
Staff are incompetent, nice elderly lady can't hear, Asian young man is really nosy, asked me why I wanted to take a thousand dollars out?!! Mind your own business young man.. Manager makes her own RBC rules, That's not how we do things at this branch.. One can't make a decision without two other people helping.. it's just a big mess .. ATM works great though
Angela Beauty
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May 30, 2018
Love this Bank! They’re so professional, good service, Happy with my Bank.
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They d’ont deserve a star if you ask me. I went and deposited money at the ATM, the machine stopped while making the deposit and kept my money, i told to s lady there, Helen, she couldnt help me but fill a form of investigation, only to let me know that the investigation will take up to a month, still up to now i dont have my money im still waiting, i even cried. RBC is so bad in customer service, they pretend to help you but let you in a circle of unresolved problems.
This is one of the worst RBC branches in the Greater Montreal area (GMA). The manager is not only incompetent, but also makes her own rules as she sees fit and blames it on "RBC policies". The staff also use sentences like "you should have been more responsible with your money to begin with". This area caters to some of the highest net worth individuals in the GMA and also has the most retirees per capita. It deserves a better RBC staff and management.
Generally okay, but they close early the Saturdays. It's been twice that I were 2-3 min before 4 pm to find the office already closed, which is irritating because there's no other branch open after that or Sunday and have to wait will Monday when I have to work too. One would expect a bank to close at the exact hour?
Staff are incompetent, nice elderly lady can't hear, Asian young man is really nosy, asked me why I wanted to take a thousand dollars out?!! Mind your own business young man.. Manager makes her own RBC rules, That's not how we do things at this branch.. One can't make a decision without two other people helping.. it's just a big mess .. ATM works great though
Love this Bank! They’re so professional, good service, Happy with my Bank.