I had a Mortgagee discussion appointment on Feb6 with a lady who spoke Mandarin.
She told me she will call me or email me later for the result.
Until yesterday Feb 25 I received nothing.
I don’t have her email or phone number, then I have to call their headquarters yesterday around 12:00 o’clock and a lady helped me immediately and I got the rate at 6:00pm. Very nice lady who speaks Taiwan dialect Mandarin.
I noticed this branch is not good at all. I used to communicated with my Mortgage specialist. I sent emails to her, and she didn’t answer, then I had to go to the branch to talk to her.
Very frustrating experience. Don’t know if the managers of the branch check these review or not.
Nathan Yuen
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March 26, 2025
Beware when asking to check if getting a loan for a new vehicle vs using my pre-existing LOCs to determine which one is more favourable in December 2024, they'll say nothing is changed on the account and lo and behold, you lose your old rates, and not a care in the world. Avoid this branch if you want accountability and responsibilities for their actions.
Olena Tkach
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January 12, 2025
A few days ago I opened an account in this branch. I would like to thank consultant Shuo Wang and consultant Vithaya for helping me choose the right bank product. It’s great when managers understand what the client wants. Good job!
Barney Sunn
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March 09, 2025
Went this week to discuss Retirement fund and get some tax document. Thank you I believe Justin Morris was his name. Very well spoken. Thank you.
Sylvia Lans
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January 16, 2025
Very very long time and I always find out that the employees aren’t offering their best in regards of exchange rates
I had a Mortgagee discussion appointment on Feb6 with a lady who spoke Mandarin. She told me she will call me or email me later for the result. Until yesterday Feb 25 I received nothing. I don’t have her email or phone number, then I have to call their headquarters yesterday around 12:00 o’clock and a lady helped me immediately and I got the rate at 6:00pm. Very nice lady who speaks Taiwan dialect Mandarin. I noticed this branch is not good at all. I used to communicated with my Mortgage specialist. I sent emails to her, and she didn’t answer, then I had to go to the branch to talk to her. Very frustrating experience. Don’t know if the managers of the branch check these review or not.
Beware when asking to check if getting a loan for a new vehicle vs using my pre-existing LOCs to determine which one is more favourable in December 2024, they'll say nothing is changed on the account and lo and behold, you lose your old rates, and not a care in the world. Avoid this branch if you want accountability and responsibilities for their actions.
A few days ago I opened an account in this branch. I would like to thank consultant Shuo Wang and consultant Vithaya for helping me choose the right bank product. It’s great when managers understand what the client wants. Good job!
Went this week to discuss Retirement fund and get some tax document. Thank you I believe Justin Morris was his name. Very well spoken. Thank you.
Very very long time and I always find out that the employees aren’t offering their best in regards of exchange rates